How can we help?

You can permanently delete your account from inside the app:

1. Open Settings in MaMile.
2. Tap Delete Account.
3. Confirm. Your account and associated personal data are removed from our active systems within a reasonable period.

Prefer the web? You can also delete your account at account.mamile.app (Settings → Delete account).

If you can't access the app or the web portal, email support@mamile.app from your account email and we'll handle it for you.

MaMile signs you in by email through Supabase Auth. If you're having trouble:

• Check that you're using the same email you signed up with.
• Make sure you have a network connection, then try again.
• Look for a confirmation or magic-link email (check spam).

Still locked out? Email support@mamile.app and we'll get you back in.

Tracking needs Location and Motion permission:

1. Open iOS Settings → MaMile.
2. Set Location to While Using the App.
3. Turn on Motion & Fitness.

GPS accuracy improves outdoors with a clear view of the sky. Location is only used during an active session.

MaMile only asks for what a feature needs, and you can change any of it anytime in iOS Settings → MaMile:

• Location (While Using): maps your route and distance during a session.
• Motion & Fitness: counts steps and movement.
• Camera: scan a Pod QR code or capture a photo to share.
• Photos: pick a profile photo or save a session card.
• Contacts: invite friends to a Pod (not stored on our servers).
• Notifications: gentle reminders and community updates.

Pods are small groups (up to 20) with shared wins, group walks, and cheers. Weekly cohort leagues group you with other moms at your stage and celebrate consistency — sessions logged, check-ins completed, cheers given. Speed never affects your standing, and there are no streaks to break.

Join a Pod by invite link or QR code. You can leave a Pod anytime from the Pod's detail screen.

MaMile starts with a 14-day free trial. After the trial, your MaMile Club plan renews automatically at the price you chose — $19.99/month, $49.99 every 3 months, or $149.99/year (the yearly plan is the best value). Billing is handled on the web by our payment processor, not the App Store.

• No charge for 14 days. Cancel before the trial ends and you won't be billed.
• Manage or cancel: from your account, or email support@mamile.app any time.
• Billing questions or refunds: contact support@mamile.app and a real person will help.

Open iOS Settings → MaMile → Notifications to allow or silence them. You can also fine-tune reminder types inside the app's notification preferences.

Use the in-app bug reporter (Settings → report a problem) — you can include an optional voice note that helps us diagnose the issue faster. Voice reports are deleted once the issue is resolved. You can also email support@mamile.app.

No. MaMile offers general movement guidance for the motherhood arc and is not a substitute for professional medical advice. Pregnancy-safe plans and the postpartum return-to-run protocol are gated on provider clearance for a reason — always consult your healthcare provider before starting or changing activity during pregnancy or postpartum.